Executive, Customer Service (Regional Support)

Position Name

Executive, Customer Service (Regional Support)

Job Reference

PA/2008/10003

Place of Work

300 Beach Road #17-01 The Concourse (S) 199555

Closing Date

Friday, 12 September, 2008

Responsibilities

• Assist the Customer Service (CS) Group in the formulation and execution of regional CS strategies and plans in Asia-Oceania region, especially India, Vietnam, Myanmar, Laos and Cambodia
• Managing the implementation of new regional CS-IT system in Asia-Oceania region
• Collaborate with Panasonic Sales companies in strengthening their CS functions through the promotion of Voice of Customers (VOC) and participating other joint projects.
• Conduct periodic regional surveys on CS functions such as customer satisfaction level, Key Performance Indicators (KPIs) on CS operation and competitor benchmarking and analysis.

Requirements

• Possess a Diploma/Degree in Business/Marketing/Engineering related discipline.
• 1-2 years of related experience in customer service operations and management
• Possess good knowledge and experience in consumer electronic products
• Good command of spoken & written English; Fluency in Tamil or Vietnamese will be an added advantage
• Have a strong customer service mindset with excellent communication and problem-solving skills
• Analytical, resourceful and able to work independently · Excellent skills in MS Office applications such as statistical analysis, functions and macros
• Occasional overseas travel is required

Interested applicants may submit your applications online