Customer Care Executive

Position Name

Customer Care Executive

Job Reference

PSP/2008/11005

Place of Work

2 Jalan Kilang Barat Panasonic Building S(159346)

Closing Date

Monday, 30 June, 2008

Responsibilities

You will manage both the front service counter and call centre operations to maintain efficient and cooperative teams to deliver service excellence, enhancing customer satisfaction and providing consistent quality customer service. Other responsibilities also include:

• Managing and motivating a team of customer care officers to ensure service level is met
• Assisting the team in handling complex and difficult customers
• Interacting with customers in a professional manner for effective recovery where service recovery actions are deemed essential
• Collating customer service feedback to ensure proactive action is taken to enhance positive experiences
• Training and developing a high-performance team
• Preparing monthly service level reports for management

Requirements

• Strong customer service mindset with excellent communication and problem-solving skills
• Resourceful and able to work independently
• Excellent leadership skills, with a "can do" attitude
• A Degree holder with 3-5 years’ senior team leader experience in a related customer care industry is preferred
• Effectively bilingual• Knowledge of Microsoft Office applications

Interested applicants may submit your applications online